Regarding the Black Prince Pass (Free) Claim Period Issue
Genesis War

The Ultimate Tactical Saga Reborn, 『Genesis War』
Greetings, this is GM Azidahaka.
We would like to inform our Guardians about an issue where the free 'Black Prince Pass' ended immediately after the 6/23 maintenance, despite the pass description stating "After the sales period ends, an additional 14 days will be provided to claim your rewards."
To resolve this issue, we have sent all unclaimed rewards to your mailbox. Please note that for the Black Prince Pass (Free), reward progression stops once the pass sales period ends — only rewards that remain unclaimed at that point will be sent to your mailbox.
We apologize for any confusion caused by the incorrect information provided for this in-game pass product.
Thank you for your understanding and continued support.
※ After receiving the mail, you must claim the rewards within 3 days. Expired rewards cannot be recovered.
※ For character passes, our policy is to provide the 14-day grace period exclusively to paid pass purchasers. We will ensure this is accurately reflected in the in-game pass description going forward to avoid any further confusion.

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